rf77's Privacy Policy — Your Information Is Fully Protected
This policy clearly explains how the personal information you provide on the rf77 platform is collected, stored, and used.
Introduction and Overview
This Privacy Policy ("Policy") is issued by the rf77 online betting and casino platform ("rf77", "we", "our") and applies to all members ("you", "user") who use the website at https://rf77.cam and its related services ("Platform").
rf77 believes that the privacy of your personal information is a fundamental right. The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, how we store and use it, and what steps we take to protect your information.
Important: By registering on the rf77 platform, you are considered to have read and agreed to this Privacy Policy. This Policy may be updated from time to time — we will post a notice on the platform whenever any changes are made.
If you disagree with any part of this Policy, please contact our support team or stop using the platform. Our 24/7 live chat service is always available for any questions.
What Information We Collect
rf77 collects various types of information to provide its services. This information comes from two main sources: (a) what you provide directly, and (b) what is collected automatically through your use of the platform.
2.1 Information You Provide
During registration and account management, you provide the following information:
- Identity Information: Full name, date of birth, nationality, and gender.
- Contact Information: Email address and mobile number.
- Financial Information: Payment method details (bKash, Nagad, Rocket, or Upay number — used only to verify transactions).
- Identity Verification Documents: National ID (NID) or passport (as part of the KYC process).
- Support Messages: Messages and complaints you send via live chat or email.
2.2 Automatically Collected Information
When you use the rf77 platform, certain information is collected automatically:
- Device Information: IP address, device type, operating system, and browser version.
- Usage Information: Which pages you visited, how long you stayed, and which games you played.
- Transaction Logs: Deposit and withdrawal history, and bet placement records.
- Cookies and Tracking Data: Session cookies, preference information, and analytics data used to improve the service.
Identity Information
Name, date of birth, and NID — used only for age verification and KYC.
Financial Information
Payment numbers — stored solely for secure transaction processing.
Usage Data
Gaming history and logs — used for service quality improvement and fraud prevention.
Purpose of Using Your Information
rf77 uses your information only for lawful and specific purposes. Each purpose is described in detail below:
3.1 Account Management and Service Delivery
We use your information to complete your registration, create and maintain your account, and provide services according to your needs. This includes processing deposits and withdrawals, issuing bonuses, and storing your gaming history.
3.2 Identity and Age Verification (KYC)
As a responsible platform, rf77 ensures that all users are at least 21 years of age. Documents are collected to verify your identity and age, and are stored securely.
3.3 Security and Fraud Prevention
To keep your account and financial transactions safe, we monitor suspicious activity. Data is analyzed to prevent money laundering and detect multiple accounts.
3.4 Customer Support
We use your information to resolve your complaints, provide assistance via live chat, and review your account history to diagnose issues.
3.5 Service Improvement
By analyzing user behavior, we improve our platform, game selection, and user experience. This analysis is always done in aggregate and is not used to identify any individual.
3.6 Relevant Notifications and Promotions
With your consent, we may inform you about new bonuses, tournaments, and special offers. You may request to stop receiving these notifications at any time.
rf77 never sells or transfers your personal information to third parties for commercial purposes.
Data Sharing and Disclosure
rf77 treats your privacy as a top priority. We do not share your information with any third party except in the limited circumstances described below:
4.1 Payment Processors
The minimum information required to process transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. These organizations are governed by their own privacy policies.
4.2 Technology Service Partners
Game providers, cybersecurity firms, and cloud service providers may receive limited information — only to deliver their specific services. We have strict data protection agreements in place with them.
4.3 Legal Obligations
We may be required to disclose necessary information in response to applicable laws in Bangladesh, judicial orders, or lawful requests from government authorities.
4.4 Business Transfers
In the event of a merger or acquisition of rf77's business, user information may be transferred. However, the new entity will be obligated to maintain the same privacy standards.
We never sell, lease, or exchange your information with advertisers, marketing agencies, or any other unauthorized third party.
Data Security Measures
rf77 applies industry-leading technology to protect your personal and financial information. Our security framework is as follows:
SSL/TLS Encryption
All data transmissions are protected by 256-bit SSL encryption. No third party can read any information exchanged between your browser and our servers.
Encrypted Storage
Stored data is kept in encrypted databases. Passwords are never stored directly — only hashed values are retained.
Access Control
Access to your information is restricted to authorized staff only. Every access is logged and monitored.
Round-the-Clock Monitoring
Our systems are monitored 24/7 against irregular activity and cyber attacks.
Despite all precautions, complete security on the internet cannot be guaranteed. We therefore ask that you keep your account password confidential and contact us if you notice any suspicious activity.
Cookie Policy (Cookie Policy)
The rf77 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our site operate more effectively.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the platform will not function properly.
- Performance Cookies: Used to monitor page load times, crash reports, and overall site performance.
- Functionality Cookies: Used to remember your preferred language, display settings, and gaming preferences.
- Analytics Cookies: Used to understand user behavior — analyzed in aggregate, not individually.
6.2 Cookie Control
You can disable cookies at any time from your browser settings. Please note that disabling essential cookies will limit some features of our platform.
Data Retention Period
rf77 does not retain your information longer than necessary. Retention periods for different types of information are as follows:
- Account Information: For as long as the account is active and until any applicable legal obligations following closure are fulfilled.
- Financial Transaction Records: Up to 5 (five) years — in accordance with financial regulations and audit requirements.
- KYC Documents: Up to 5 years after account closure, where legal obligations require it.
- Customer Support Records: Up to 2 (two) years after the issue is resolved.
- Cookie and Analytics Data: Generally 12 months or less.
Once the retention period expires, information is securely deleted or anonymized so that no individual can be identified from it.
Your Rights
As an rf77 user, you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a detailed report.
Right to Rectification
If your information is incomplete or incorrect, you may request a correction. This can be done through account settings or via live chat.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained where legal obligations exist.
Right to Object to Processing
You may object to marketing communications or certain types of data processing.
To exercise any of the above rights, contact us at: [email protected] or via 24/7 live chat. We generally respond to each request within 30 days.
Protection of Minors
The rf77 platform is intended only for individuals aged 21 or older. We do not knowingly collect or store any information from minors.
Age verification is in place during the registration process. If we become aware that a minor has registered, that account will be closed immediately and all related information will be securely deleted.
If you suspect that a minor is using our platform, please contact us.
21+ Only: Only individuals aged 21 or older may register and use rf77. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
rf77 reserves the right to update this Privacy Policy as needed. For any significant changes to the Policy, we will notify you in the following ways:
- A notice posted on the website's home page.
- Details of the changes sent to your registered email address.
- Via a pop-up notification at the time of login.
Continued use of the platform after an update will be considered acceptance of the new policy. You have the right to close your account if you object to any changes.
Contact and Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through any of the following channels:
24/7 Live Chat
Our Bengali-speaking support team is available seven days a week, twenty-four hours a day. Use live chat for the fastest resolution.
Email Support
For detailed privacy-related requests, email us at: [email protected]
We take every privacy-related request seriously and strive to resolve it as quickly as possible. Your trust and confidence are rf77's greatest asset.
For related policies, see: Terms & Conditions | Responsible Gaming | FAQ